Frequently asked questions

Delivery times are counted in business days and start when the full payment of your order is completed. Weekends and public holidays do not count.

• Colombia: between 1 and 4 business days.
• Mexico: up to 10 business days in urban areas, and up to 20 business days in rural areas and secondary or tertiary cities.
• United States: between 4 and 10 days, according to the assigned carrier.

Full detail in our Shipping policy.

The shipping cost is calculated at checkout and shown to you before you pay, once you enter your delivery address.

We ship to Colombia, Mexico and the United States through our partner carriers.

Once your payment is approved you will receive a confirmation email. When your order is dispatched we send a second email with the tracking number, which shows the real location of your equipment and the estimated delivery date.

For our Revolución Crea equipment — Dough Sheeter, Electric Mixing Pot and Electric Cake Turntable — the warranty runs from the delivery date:

• Colombia: one (1) year.
• Mexico: three (3) months.
• United States: three (3) months.

Write to hola@creaycocina.com with your purchase information and, if possible, photographs or a video of the fault. You will need to present the purchase record and take the equipment to the authorised technical service point. The full list of what the warranty covers and what voids it is in our Return and warranty policy.

Yes, within five (5) business days of receiving it, provided that the product has not been used, keeps its original packaging with labels and seals intact, and is in perfect condition with all its accessories, manual and warranty.

The refund is made to the same payment method, for the value of the product, within three (3) business days of the equipment arriving at our warehouse.

No. By law and for biosecurity reasons, spare parts, cutters and other utensils have no exchange, return or refund.

Refunds are always made to the same payment method used for the purchase, and only in the case of withdrawal within the five business days described above. Outside those cases we do not issue refunds.

On the product page, choose the 6-payment option and pay 15% at checkout. The rest is split into 6 interest-free monthly payments: before each due date we email you a link to pay. Your price is locked in and your equipment ships once it is fully paid.

Yes. Write to us and we will send you a link for the full balance. You can also pay an instalment in cash or by bank transfer by arranging it with us.

No. Discount codes, vouchers and coupons apply only to full-payment purchases. With layaway, the 15% and the monthly payments are based on the full price.

We do not issue cash refunds on amounts paid towards a layaway, except for the five (5) business-day right of withdrawal from the day you receive the equipment.

You do not lose what you have paid: we can agree an extension. What changes is the price: if the equipment has gone up, the difference is charged.

The full conditions are in our Terms and Conditions.

Our payment platform has to approve the transaction after analysing the data. Credit card payments can take up to one (1) business day to be approved.

Write to hola@creaycocina.com. We answer Monday to Friday, 9:00 to 17:30 Eastern Time (UTC-5). For a formal request, complaint or claim, use our PQRS channel.