Privacy and data protection at Crea & Cocina
Your data is yours. This page explains, in plain language, what we do with it — and where to read the detail.
The short version: we use your data to process your order, deliver it, honour your warranty and answer you. We send you marketing only if you asked for it, and you can stop it with one click. We do not sell your data. And you can ask us to show it, correct it or delete it at any time, free of charge, by writing to hola@creaycocina.com.
What we collect, and why
- To sell you an item and get it to you: your name, identification document, email, telephone and delivery address.
- To charge you: the amount, the payment method and your invoicing data. The full card number never reaches us — it stays with the payment provider.
- To support you afterwards: your order history, so we can manage the warranty, a return or a technical service without asking you to prove what you bought.
- To improve the store: which pages are visited and from what kind of device, in aggregate.
What we never do
- We do not sell your personal data.
- We do not share it with anyone outside what the service requires — carriers, payment platforms, invoicing and email providers.
- We do not send you commercial messages you did not ask for.
What you can ask of us, at any time
To know what we hold, to correct it, to delete it, to revoke your authorisation, or to object to its use for marketing. Write to hola@creaycocina.com with the subject Personal data. It is free, and you do not need to give a reason.
Where to read the detail
- Personal data processing notice — who is responsible, the full list of purposes, your rights by country, response times and international transfers. This is the document to read if you want the complete picture.
- Privacy policy — the formal store policy.
- PQRS channel — to file a formal request or complaint.